Last updated: October 2026
This Cancellation & Refund Policy governs all bookings, cancellations, no-shows, and refund requests processed through the Interpria software infrastructure. By booking or offering tour services on Interpria, both Visitors and Interpreters agree to adhere to these automated, system-enforced timelines.
This policy forms an integral part of Interpria’s master [Terms of Service].
1. General System & Timezone Rules
Tour Operations (Local Tour Timezone): All bookings, schedules, cancellation windows, dispute limits, and automated payment triggers are governed strictly by the local timezone of the tour location.
Non-Custodial Automation: Interpria provides the software automation triggering payment holds, captures, and refunds via Stripe Connect. Interpria does not hold direct custody of tour funds and operates strictly as a technology infrastructure provider.
Platform Exclusivity: To maintain system integrity, automated scheduling, and dispute protections, all bookings and financial transactions must be processed entirely through Interpria’s integrated software and approved payment gateways (Stripe). Direct cash transactions, off-platform payments, or side arrangements are strictly prohibited, regardless of applicable Platform Fee rates.
2. Visitor Cancellation & No-Show Policies
2.1 Visitor-Initiated Cancellations
Visitors may cancel a confirmed booking through Interpria subject to the following standard cutoff times: (i) ≥ 24 Hours Before Scheduled Start Time: Eligible for a 100% full refund. (ii) < 24 Hours Before Scheduled Start Time: Non-refundable. Authorized funds will be captured and released to the Interpreter.
2.2 Visitor No-Show Policy
A Visitor who fails to arrive at the agreed location within the scheduled tour window without prior valid cancellation is classified as a No-Show.
No Refunds: Visitor No-Shows are strictly non-refundable.
Account Enforcement: Repeated Visitor No-Shows disrupt Interpreter schedules. Interpria reserves the right to suspend or terminate accounts demonstrating a pattern of unexcused No-Shows.
2.3 Automated Payment Failure Cancellation
If the automated payment pre-authorization hold fails approximately 3 days prior to the tour, Stripe will send a payment recovery email to the Visitor.
24-Hour Hard Stop: If a valid hold cannot be secured by 24 hours prior to the scheduled tour start time, the system will automatically cancel the booking to protect the Interpreter’s schedule. Interpria assumes no liability for auto-canceled bookings.
3. Interpreter Cancellation & Absence Policies
3.1 Interpreter Cancellations & Unmet Group Minimums
If an Interpreter cancels for any reason or a minimum visitor threshold is not met: (i)Visitors receive a 100% full refund regardless of cancellation timing. (ii)If canceled within 24 hours of the scheduled start time, Visitors retain the right to submit a rating and review.
3.2 Interpreter No-Show Policy
If an Interpreter fails to attend a confirmed booking without valid cause, Visitors may request a full refund via support and leave a review. Interpria reserves the right to issue warnings or permanently suspend non-compliant Interpreter accounts.
4. Dispute Submissions & Refund Processing
4.1 Mandatory 24-Hour Dispute Window
Interpria is not legally obligated to resolve interpersonal disputes between Visitors and Interpreters. However, users may request good-faith platform mediation. All formal claims must be submitted to Interpria within 24 hours of the scheduled tour incident. Disputes submitted after will be rejected.
4.2 Pause on Fund Capture
If a formal dispute is submitted prior to final capture, the capture mechanism is temporarily paused pending resolution.
5. Amendments & Contact Information
5.1 Policy Amendments
Interpria reserves the right to modify the Cancellation & Refund Policy at any time. For important material changes, Interpria will provide at least 7 days’ advance notice via platform announcement.
5.2 Contact Us
For any questions or concerns, please contact Interpria at info@interpria.com.