1.1 Platform Nature

Interpria operates strictly as a technology software infrastructure provider.

(i)Interpria is not a tour operator, travel agency, or employer of Interpreters. (ii)Interpria is not a party to any direct service contract between Visitors, Interpreters, or Attractions. (iii)Interpria provides software tools for scheduling, discovery, and payment facilitation.

1.2 Independent Contractor Status

Interpreters are independent third-party service providers and are not employees, agents, or partners of Interpria. Interpreters retain full control over how they deliver their services, set their pricing, and manage their schedules.

1.3 Account Registration & Security

(i)Eligibility: You must be at least 18 years old, or have legal parental/guardian consent, to create an account or use the Services. (ii)Accuracy: You agree to provide accurate, complete, and current information at all times. (iii)Account Security: You are solely responsible for maintaining the confidentiality and security of your account login credentials and for all activities that occur under your account.

2.1 Direct Payment Flow & Non-Custodial Status

Interpria operates on a non-custodial payment architecture. All tour payments are routed directly from the Visitor to the Interpreter’s connected payment account via Stripe Connect.

(i)No Custody of Funds: Interpria does not take custody, possession, or ownership of tour funds at any point, nor do these funds pass through Interpria’s corporate bank accounts. (ii)Technical Facilitation: Interpria’s software issues technical processing commands (e.g., authorization holds and capture triggers) to Stripe to execute transactions safely. (iii)No Financial Liability: Interpria is not a financial custodian and assumes no liability for failed bank transfers, processing delays, or gateway operations.

2.2 Platform & Processing Fees

Interpria currently charges a 0% Platform Fee for bookings facilitated through the software infrastructure.% Platform Fee: Interpria currently charges a 0% Platform Fee for bookings processed through its software infrastructure. Interpria reserves the right to modify its fee structure in the future, subject to advance notice pursuant to Section 8.

Third-Party Processing Fees: Stripe imposes independent payment processing and transaction fees pursuant to its own policies. Interpria is not responsible for third-party processing fees. Paid bookings must meet Stripe’s minimum transaction requirement of at least USD 0.50 (or local currency equivalent).

2.3 Automated Payment Lifecycle (Hold & Capture)

By requesting a booking, the Visitor authorizes Interpria and its payment processors to execute a maximum of two (2) transactional actions per booking:

Payment Verification: Credentials are saved securely at checkout; no immediate charge occurs.

Pre-Authorization Hold(3 Days Prior): Approximately 3 days before the tour, an automated hold secures the total booking value on the Visitor’s payment method.

Payment Recovery Process: If the automated payment pre-authorization hold fails approximately 3 days prior to the tour, Stripe will send a payment recovery email to the Visitor.

Automated Cancellation: If a valid hold cannot be secured by 24 hours prior to the scheduled tour start time, the system will automatically cancel the booking to protect the Interpreter’s schedule. Interpria assumes no liability for auto-canceled bookings.

Final Capture(24 Hours Post-Tour): Approximately 24 hours after tour completion, the system automatically triggers final capture, releasing net funds to the Interpreter’s connected account.

Dispute Pause: If a formal dispute is submitted prior to final capture, the capture mechanism is temporarily paused pending resolution.

2.4 Financial Records Access

Interpreters can access complete transaction summaries, processing fee breakdowns, and payout documentation directly through their linked Stripe Connect dashboard.

3.1 Prohibited Activities

You agree not to engage in any of the following prohibited actions:

(i)Illegal Use: Using the platform for unlawful, fraudulent, or harmful activities. (ii)Misconduct: Harassing, threatening, stalking, or harming other users or platform staff. (iii)System Interference: Bypassing platform processes, interfering with software functionality, hacking, scraping, reverse engineering, or introducing malicious code. (iv)Off-Platform Transactions: Circumventing Interpria’s payment infrastructure (as detailed in Section 3.2).

Violation of these rules may result in immediate warning, earnings adjustment, or temporary/permanent account suspension.

3.2 Platform Exclusivity

To maintain system integrity, automated scheduling, and dispute protections, all bookings and financial transactions must be processed entirely through Interpria’s integrated software and approved payment gateways (Stripe). Direct cash transactions, off-platform payments, or side arrangements are strictly prohibited, regardless of applicable Platform Fee rates.

Permitted Exceptions: This restriction does not apply to official attraction guides providing complimentary (free) tours, or tours explicitly bundled within an official venue admission ticket, provided that no off-platform monetary exchange occurs between the Visitor and the Interpreter.

3.3 Direct Dashboard Manipulation Prohibited

Interpreters must execute all bookings, modifications, refunds, and cancellations exclusively through the Interpria application interface.

Interpreters are strictly prohibited from manually initiating payment captures, reversals, adjustments, or refunds directly within their independent Stripe Connect dashboards outside of Interpria’s application logic.

Unilateral dashboard actions disrupt platform records and constitute a material breach of these Terms. Interpria reserves the right to suspend or permanently terminate accounts violating this policy.

5.1 Timezone Governance

Tour Operations (Local Tour Timezone): All bookings, schedules, cancellation windows, dispute limits, and automated payment triggers are governed strictly by the local timezone of the tour location.

Billing & Accounting (America/Toronto): Administrative accounting, platform records, and statements utilize America/Toronto time.

User Responsibility: Users are solely responsible for converting timezones. The America/Toronto accounting timezone does not override local tour operational deadlines.

5.2 Cancellation & Refund Standard Policy

Visitors may cancel a confirmed booking through Interpria subject to the following standard cutoff times: (i) ≥ 24 Hours Before Scheduled Start Time: Eligible for a 100% full refund. (ii) < 24 Hours Before Scheduled Start Time: Non-refundable. Authorized funds will be captured and released to the Interpreter.

If an Interpreter cancels for any reason or a minimum visitor threshold is not met: (i)Visitors receive a 100% full refund regardless of cancellation timing. (ii)If canceled within 24 hours of the scheduled start time, Visitors retain the right to submit a rating and review.

5.3 Visitor No-Show Policy

5.4 Interpreter No-Show Policy

If an Interpreter fails to attend a confirmed booking without valid cause, Visitors may request a full refund via support and leave a review. Interpria reserves the right to issue warnings or permanently suspend non-compliant Interpreter accounts.

5.5 Notification Retention Lifecycle

In-app notifications and system alerts are subject to an automated 28-day retention policy and will be permanently deleted 28 days after issuance. Users are solely responsible for monitoring their accounts and exporting necessary records before expiration.

6.1 Visitor Standards

Visitors must provide accurate requirements, respect local laws and venue rules, show up punctually, and maintain personal safety. Interpria does not provide travel or liability insurance.

6.2 Interpreter Standards

Interpreters must maintain accurate tour description and availability calendars, deliver professional and safe services, and fulfill all confirmed reservations.

6.3 Tax Compliance & Non-Marketplace Collector

7.1 Limitation of Liability

To the maximum extent permitted by law, Interpria disclaims all liability for: 1. Personal injury, property damage, or safety incidents occurring during tours. 2. The conduct, actions, or omissions of Visitors, Interpreters, or Attraction venues. 3. Payment processor failures, card network delays, or uncollected funds. 4. Indirect, consequential, or lost income damages.

7.2 Dispute Resolution Between Users

Interpria is not legally obligated to resolve interpersonal disputes between Visitors and Interpreters. However, users may request good-faith platform mediation. All formal claims must be submitted to Interpria within 24 hours of the scheduled tour incident. Disputes submitted after will be rejected.

8.1 Amendments to Terms

Interpria reserves the right to modify the Terms of Service at any time. For important material changes, Interpria will provide at least 7 days’ advance notice via platform announcement.

8.2 Consent

Continued use of the platform following the effective date of updated Terms constitutes full acceptance.

8.3 Contact Information

For any questions or concerns, please contact Interpria at info@interpria.com.